Wednesday, October 5, 2011
Thursday, August 25, 2011
Thanks for Joining Us!
Thanks for making last Thursday's LMN LA event at The Gamble House a success!
We had a great time at last Thursday's social and want to thank everyone that was involved.
Congratulations to David McKinney for winning both a Starbucks gift card and the CORT prize bag with a Cheesecake Factory gift card. Congrats to Chris Davis for taking home a Macy's gift card and to Jenny Ahn and Rebecca Hodgers who both took home Starbucks gift cards.
Pictures from the event can be viewed on CDR-Data's Facebook page.
Once again, we'd like to thank all of our sponsors for helping us put on this event.
Thanks to CORT Furniture, DaVinci Virtual Office Solutions and CDR-Data for helping with the expenses and providing the great prizes.
Thanks again and we look forward to seeing everyone again in the fall!
Friday, August 12, 2011
Join Us at OBCAI's LMN LA August Social!
Join us at our social on the back lawn of the historic Gamble House in Pasadena on the 18th of August. Wine and cheese will be served at 5:30 followed by a meeting and discussion. Fantastic door prizes will be raffled off after the meeting. Topic for discussion will be announced soon.
Carolina Rendeiro, President of the OBCAI, will be making the trip all the way from Florida to attend our LMN LA event. She'll be able to give us a glimpse on the upcoming goals and objectives she has for the future of the OBCAI. She'll also be able to answer any questions you may have about the upcoming OBCAI conference.
$20 per person.
Thanks to CDR-Data and CORT Furniture for sponsoring the door prizes.
Plenty of free parking in lot and surrounding streets.
For more information on the Gamble House, visit their website at http://www.gamblehouse.org/
Carolina Rendeiro, President of the OBCAI, will be making the trip all the way from Florida to attend our LMN LA event. She'll be able to give us a glimpse on the upcoming goals and objectives she has for the future of the OBCAI. She'll also be able to answer any questions you may have about the upcoming OBCAI conference.
$20 per person.
Thanks to CDR-Data and CORT Furniture for sponsoring the door prizes.
Plenty of free parking in lot and surrounding streets.
For more information on the Gamble House, visit their website at http://www.gamblehouse.org/
RSVP on evite today!
Wednesday, August 10, 2011
A Message From MorningStar Software's President, Tom Hurt
MorningStar draws on its 20 years of success in developing management software for the North American OBC industry to offer a comprehensive collection of features to OBC clients around the world. From tracking marketing and sales information to fully integrated efficient invoicing, MorningStar’s seamless interface with your CDRData service, printers, fax machines, scanners, and phone systems ensures that every cost is accounted for and translates into profit instead of loss.
MorningStar offers several services to save your clients money and create additional income for you. For example, through MorningStar you can receive up to a 45% FedEx discount. MorningStar clients can also benefit from significant savings on their customers' credit card transactions. Plus our integrated credit card processing allows you to just click on a system link once a month to process all of your credit card customers.
Your custom portal provides online convenience your customers will appreciate including: requesting service, reserving conference rooms, paying invoices and reviewing their account history.
Thomas Hurt
MorningStar Software
281-890-8469
Tuesday, August 9, 2011
CDR-Data to Continue Telecom Billing for Celebration Corporate Center
CDR-Data is pleased to extend their partnership handling the telecom billing for Celebration Corporate Center . For over three years, CDR-Data has been assisting the luxury office center with managing their telecommunications and expanding their revenue. With Celebration Corporate Center ’s various tenants receiving building access 24 hours a day, the many phone calls made to and by tenants can be difficult to manage. CDR-Data simplifies the process and consolidates every call into clear and precise reports, which allows Celebration Corporate Center to profit while focusing on providing their tenants with office space tailored to their specific needs and budget.
As the first and only town to be developed by The Walt Disney Company, Celebration and its unmatched standards are perfectly suited for the 50-suite office center. With their upscale executive suites, conference rooms, waiting areas and an executive lounge, Celebration Corporate Center has an office prepared for businesses of various sizes. Celebration Corporate Center ’s location in Osceola County , Florida also provides their tenants the ability to be surrounded by a quaint, small town with downtown Orlando only 30 minutes away. CDR-Data is proud to assist the office center with their telecommunications as Celebration Corporate Center continues to expand and become a key provider of office space in Southern Florida .
About CDR-Data Corporation
CDR-Data Corporation, based in Pasadena CA , <http://www.cdrdata.com/> consists of a group of professionals with decades of experience in the telemanagement, call accounting and IT industry. By using an ASP environment, this team has consistently delivered proven products and services that provide answers to management's questions of telecommunications usage and billing. CDR-Data has gained its market share by consistently delivering high quality and flexible solutions to each and every CDR-Data client.
About Celebration Corporate Center
We’ve made the investment, so you don’t have to. At Celebration Corporate Center , <http://celebrationcorporatecenter.com>, we have compiled the latest technological advances in office equipment, telephone services and internet capabilities. We then combined them with top notch service delivered by professional multilingual office technicians and receptionists. To top it all off, we have created an upscale Executive Lounge, state of the art conference rooms, and elegant waiting areas. We assure you that you will be impressed, and we guarantee that your clients, customers and business associates will be equally impressed. In business, Image Is Everything, and perception is often reality, let us provide you with the image you deserve at a price you can afford.
For More information:
CDR-Data Corporation Michelle Chin 626-791-7900
Celebration Corporate Center Christen Smith 407-566-2000
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Friday, July 22, 2011
Seven Tips on How to Make Working From Home Work For You
Working from home has become a common alternative for many people who want the flexibility of not having to trek to the office on a daily basis. But with the conveniences, there are also extra struggles that a person working from home may encounter. Lori Spiess, owner of VirtualOffiCenters and OffiCenters in Minneapolis , has learned many fundamental home-office tips while working with small business for nearly 30 years. To read her seven tips on how to make working from home work for you, click the link to read her article on http://www.newbizminn.com/Office%20Space.html.
Thursday, June 30, 2011
Thanks for a great conference to everyone involved with GMIS!
Sunny Santa Fe was beautiful at this year's GMIS and the conference was a great success. We had a great time meeting with IT professionals from all over the country and learned a lot about the industry.
Congratulations to Paul Nelson from the City of Clovis, NM and to Elaine Isler from the City of Mobile, AL for winning CDR-Data's raffle. Both took home Starbucks gift cards for $100.
We look forward to seeing you all again in August 2012 in Chicago, Illinois.
Click here to view pictures of the event on CDR-Data's Facebook page.
Thanks for a Great Social!
Thanks for Joining Us!
The recent LMN LA June Social was filled with lots of networking, great discussion and informative guest speakers.
A big thanks to CDR-Data for sponsoring the event and to Regent Business Centers for hosting at their Downtown LA location.
Thanks to Ray Lindenberg for coming all the way from New York to speak at our meeting and for sharing tips on expanding LMN LA and our business centers. Thanks to everyone who was involved with the June Social and we look forward to seeing you at the next one!
To view pictures from the event, click here to view CDR-Data's Facebook page. Don't forget to like us while you're there!
Friday, May 13, 2011
Monday, April 11, 2011
Enjoy a video recap of last Saturday's Hike for the Homeless!
Enjoy a video recap of last Saturday's Hike for the Homeless for the Society of St. Vincent de Paul's Cardinal Manning Center (shelter) in Skid Row. You can view the video at the Society's youtube link at http://www.youtube.com/user/svdpla?feature=mhum
Thursday, March 31, 2011
Which PBX is Right for You?
When deciding on whether to equip your office with a premise-based VoIP PBX or a hosted PBX, there are many factors you have to consider. While a premise-based VoIP PBX may well suited for one company, a hosted PBX may be perfect for another. The system with the best fit for your company depends on your business’ needs. The following article from Communications Technology Watch by William Harrel can help you decide which is ideal for you and your company.
Premise-Based VoIP PBX verses Hosted PBX
Premise Based VoIP PBX
With a premise based VoIP system, you either install the IP PBX yourself, or have a dealer or VAR (value added reseller) Install it for you. The equipment sits in your company’s data center, connects to your LAN, and distributes calls to IP phones also connected to the LAN. You own the equipment and software, and administer and maintain it. Calls can come to the IP PBX from a communication service provider over traditional PSTN (Public Switched Telephone Network) lines or over your company’s broadband Internet connection, or both.
The premise-based approach has several advantages. Although the upfront cost is higher than with a hosted service, your company owns the system, rather than having to make payments forever. And with ownership comes increased control—you can customize or extend the capabilities of your systems more than you can with hosted service, provided you have the technical resources or are willing to pay somebody to do it for you. Another advantage is that it’s not necessary to rely solely on the Internet to deliver calls. A premise based IP PBX gives you fallback capabilities should your Internet service be interrupted. Security is also higher because all messages and call data remain on your company’s premises.
But when compared to hosted solutions, there can be a significant disadvantage depending on the needs and resources of your organization. The biggest is monitoring and maintenance. Someone has to be available virtually all the time to make sure the system is running right. Someone also has to maintain and upgrade the software on a regular basis. Premise-based systems typically require maintenance contracts that add significantly to the total cost of ownership. Configuring remote users can also be somewhat complicated and thereby expensive.
Here are a couple of premise-based solution providers:
Here is a great post on VoIP-News comparing premise-based systems to hosted systems:
Pros
- You will own the system
- You can customize it to suit needs
- Doesn’t necessarily have to rely on Internet for quality, reliability
- Messages, prompts, records remain on your company’s premises
Cons
- Significant costs for hardware and software maintenance contracts
- Requires staff for monitoring and maintaining
- Configuring remote users can be tricky
- Hardware, software upgrades could eventually become necessary if your user numbers and/or call volume grows
Hosted PBX
Hosted VoIP, also known as hosted PBX or virtual PBX, runs on equipment belonging to and located in the data center of a service provider. Calls travel to your office via its broadband Internet connection. Hosted services can provide many of the features and capabilities that traditional phone systems offer. Users can make or transfer calls by dialing each other’s extensions. They can also make conference calls, park and pick up calls, and answer calls forwarded to groups of extensions, known as ring groups. That’s not to mention all the new capabilities that IP makes possible, such as listening to voice mail messages through e-mail or another online interface, or placing calls by simply clicking on names in onscreen address books.
This solution also allows you to create extensions in different locations, such as multiple offices or employee homes. Remote VoIP extensions act just like extensions of traditional PBXs in that you can call them directly by dialing extension numbers, page them, or include them in call groups. The real benefit of VoIP extensions is that you are not charged for calling between them, no matter where they are located.
The biggest benefit of the hosted approach is its low upfront cost. The only equipment you need to buy to get started is IP phones for your employees. You then pay a monthly fee for each extension, which typically includes packages of minutes or unlimited domestic calling as well as cheap international rates. This approach lets you increase the number of users as needed and eliminates some ongoing costs. There are no hardware or software maintenance contracts, for example, and no need for in-house IT staff to monitor equipment and fix problems. All service, maintenance, and updates are managed and provided by your service provider.
Hosted services can also have considerable drawbacks, though. The monthly charges can add up, especially when they involve paying full rate for little-used but necessary extensions. And unlike equipment purchases, hosted PBX payments don’t end until you cancel the service, and upon termination of service the business is left with no associated asset. Security is another concern, since voice mail messages and call records reside on the service provider’s servers, not you servers. Call quality and service reliability can also be significant worries, since both are totally dependent on your Internet connection(s).
Today, their are many hosted PBX providers. Here are a few:
Here is a great blog for finding out all you need to know about hosted PBX:
Pros
- Low upfront costs
- Increase capacity exactly as needed
- No need for maintenance contracts or staff
- Remote extensions
Cons
- Quality, reliability depend on Internet
- Pay full rate for little-used extensions
- No end to payments, no eventual ownership of equipment
- Messages, prompts and call records reside in service provider’s data center
A Third Alternative
Another alternative, sometimes called “hybrid-hosted,” combines the key elements of hosted and premise-based systems. You buy and own the IP PBX equipment, which resides at your premises. But the vendor monitors and helps manage the equipment from its data center. This arrangement offers most of the benefits of both hosted and premise solutions, while doing away with most of the disadvantages of both. However, it is also by far the most costly.
As with conventional premise solutions, hybrid-hosted systems lets you pay once to purchase the equipment rather than paying forever for extensions, some of which may see little use. And messages and call data remain within the company.
And as with hosted solutions, hybrid-hosted systems significantly decrease the hassles and headaches of premise solutions. Part of it is ease of use. Administrators and managers can access their systems from anywhere via web browsers, rather than having to be on premises or to have configured special routes through their firewalls. Setting up remote users is simple too, and linking branch offices is often a one-click process. Users can even configure their own extensions from wherever they are.
Perhaps most important, the hybrid-hosted approach alleviates monitoring and maintenance headaches. From its data center, the vendor proactively watches the customer’s hardware and software, 24 hours a day, seven days a week, for impending failures, and takes action before they happen. It also transparently maintains the software, pushing out automatic updates without the need for someone at your company to do anything. The vendor can also choose to back up call records and generate reports, taking a significant load off the premise equipment. And it also backs up the customer’s configurations (though usually not its voice mail messages or prompts due to privacy concerns), allowing for easy recovery in case of disaster.
Pros
- You own the system
- Can customize to suit needs
- Messages, prompts, records remain on company’s own premises
- Vendor monitors for faults 24/7
- Vendor backup of customer configurations with easy disaster recovery
- Automatic software upgrades
- Easy remote administration through web browser
- Easy setup of remote users
- One-click linking of branch offices
Cons
- Upfront costs higher than with hosted solutions
- Hardware and software maintenance contracts recommended
- Hardware upgrade eventually necessary if user numbers grow
- Support and management contracts can be quite high, eliminating the savings you would gain from using VoIP.
William Harrel – www.williamharrel.com
Wednesday, March 16, 2011
Thanks OBCAI LMN LA!
Thanks for being a part of LMN LA's social at CORT's beautiful showroom last week. It was a big success and we had a great time.
A big thanks goes out to Rebecca Chandler and CORT Furniture for graciously hosting and to all of our sponsors for the great prizes.
Everyone involved was an integral part of the social and made it a great event. To view pictures from the event, visit CDR-Data's facebook page.
Monday, March 7, 2011
Encore Offices Enlists CDR-Data for New Aliso Viejo Business Center
With the recent opening of Encore Offices’ newest executive suite and business center, Encore Offices has enlisted CDR-Data Corporation as their exclusive Call Accounting provider. The new luxury facility, located in Aliso Viejo, is expected to be the latest success for Deborah Walls and Diane Kampner, veterans in the executive suite industry. With Encore’s variety of over 60 executive suites, CDR-Data will provide reports to allow Encore Offices to effectively and efficiently manage their phone records for their many different clients.
With CDR-Data’s flagship product, eCDR®, Encore Offices will be able to retrieve their Call Accounting records 24/7 from the convenience of any computer with an internet connection. In addition to virtual access of their accounts, CDR-Data’s technicians are attainable by phone if any problems arise.
Encore Offices has set themselves apart from the many competing office centers in the industry and their partnership with CDR-Data will help them in their effort to create an ideal workplace for each of their clients.
About Encore Offices
Encore Offices, <http://www.encoreoffices.com/>, provides a fully-equipped, professionally-staffed, state-of-the-art executive suite and business center for entrepreneurs, independent professionals and established corporations. Located at The City Walk at 120 Vantis, Suite 300in beautiful Aliso Viejo, our brand new offices are ready for you. Whether you require a class A office image, private office or a professional meeting/conference facility, our standard or custom office plans will meet or exceed your expectations at a fraction of the cost of traditional office space.
CDR-Data to Serve as Quest Workspaces’ Telecommunication Billing Provider
Quest Workspaces has recently named CDR-Data Corporation as an IT partner. Quest Workspaces is a leading office business center devoted to providing high-quality offices customized to their clients’ needs. With the assistance of CDR-Data Corporation and MorningStar Software, Quest Workspaces will be able to focus on continuing to make an ideal workspace for each of their clients.
As a business leader in a vigorous and fast-paced industry, Quest Workspaces is well-aware of the benefits technology can provide to a growing business center and will be using the cloud platform to receive their data quickly and accurately. With regular updates and CDR-Data’s technicians on hand, Quest Workspaces will be able to alleviate any telecommunication concerns and manage their telecommunications without difficulty.
About Quest Workspaces
Quest Workspaces, http://www.questworkspaces.com/ provides flexible, furnished and equipped offices designed to your specifications, whatever your requirements may be. Our innovative office programs are designed to support companies of all sizes and stages. We believe that our dynamic, collaborative, and productive workspace is critical to our client’s success and wellbeing. We’ve created a unique work culture through our high-quality office facilities, team and services that provide a competitive advantage for our clients to grow and prosper.
Monday, January 24, 2011
OBCANY Meeting This Wednesday
OBCANY will hold their first meeting of 2011 on Wednesday, January 26 from 6:00 to 7:30 pm at Rockefeller Plaza . The RSVP deadline is January 26th at noon. Those who cannot make it to the event can listen-in on the educational component of the meeting by phone. The topic of the evening will be “Pricing With Confidence, Even During a Recession.” Listening-in is free and can be done from anywhere in the world. Email info@obcany.com for instructions on how to listen-in. For more information about Wednesdays’s meeting click here to view OBCANY’s newsletter, Center Stage.
Wednesday, January 19, 2011
OBCAI’s Southeast Texas Regional Chapter’s First Meeting
The newest chapter of the OBCAI is holding their first meeting next week on Thursday, January 27, 2011 from 10:30am – 3:00pm.
The meeting is hosted by BusinesSuites and will include great presentations and door prizes. Business center owners and managers from Houston , Austin , and San Antonio are encouraged to attend. For more information click here to view more details for the event.
Monday, January 10, 2011
2011 Holiday Schedule
Hope everyone is enjoying the new year. For the convenience of our clients, our 2011 holiday schedule is posted below.
Holiday Date Office is Closed
Martin Luther King, Jr. Day January 17, 2011
Presidents Day February 21, 2011
Good Friday April 22, 2011
Memorial Day May 30, 2011
Independence Day July 4, 2011
Labor Day September 5, 2011
Thanksgiving November 24 and 25, 2011
Christmas December 26, 2011
New Year’s January 2, 2011
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