Thursday, September 29, 2016

September 2016 Issue
It's Your Weakest Security Link: People 



Amazingly enough (or maybe not), these are your biggest security risks. But before you start ringing necks, you should know that much of the fraud committed by employees is unintentional. So they may not even realize that they are delivering your organization into the arms of hackers. 

Here are the three of the most common ways a hacker can get into your network:
  1. Phishing: Remains one of the most common ways employees inadvertently invite hackers into their personal systems and into those of their employers. An employee responds to an urgent email that appears to be authentic, and follows a link to provide them with passwords and PINs. Voila! They're in. Only after hours and hours (and possibly thousands of dollars) can you begin to untangle the mess. And you have one pretty embarrassed employee on your hands as well. 
     
  2. Social media: Today there is so much cross over between what is "personal" and what is job related that it's no wonder companies are reluctant to use social media, let alone allow employees to post. It is an incubator for hackers as personal information flows, is captured and combined with other personal data, all used to mount a successful (and devastating) personal attack within an organization.
     
  3. Fraud: And, yes, there are plenty of reported incidents of employee involvement in crime rings, assisting cybercriminals in hacking into their employers' systems and getting out again, often so ingeniously that tracing the activity can be challenging. Catching the employee can be equally challenging.
What to do? Here are some ideas to help reduce the threat of hackers: 
Education:  

You may be surprised at what even your most astute employees do not know. Educating your employees about phishing and other "points of entry" hackers use, can go a long way towards avoiding it. Make sure each employee has access to your technical team in the event he or she comes across a suspicious email, asking them to share personal or corporate information.  
 
Training:  
 
What experts, such as Rik Ferguson, VP of security research at Trend Micro, suggest is to tailor the training to the job function of your employees, and even to try to make it interesting.  
 
In a ZDnet interview, Rik stressed the importance of this. "You need the right mediums for the right people. You can't have a one-size-fits-all training program; if you're training your developers, you're going to need different content to what you're using to train your sales people, finance or HR people."

Give them a "sandbox":  
 
One great way to get employees serious about doing their part in protecting against cyber fraud is to let them experience what it can do, first hand. Well, almost. Experts recommend giving them their own sandboxes. As Trend Micro suggests "Let them mess up in a safe environment because then they realize they can mess up, nobody's perfect. Dare to fail, learn from your mistakes, analyze and improve."
 
Awareness:  
 
Not only awareness between you and your employees, but between employees as well. Keep your eyes and ears open and encourage them to do the same.
 
Remember... 
 
Remember, all a hacker needs is one vulnerable point of entry. Just one. So, considering the growing list of devices we all use, that point of entry will become easier to find, not harder. More connections, more devices, more points of entry for hackers. And more headaches for IT. 
Thankfully there are companies that know how to untangle and help mitigate security risks. At CDR-DATA we've been collecting data and uncovering fraudulent data and voice activities for over 20 years. There are few things we haven't seen and helped protect against. 

As your list of potential security breaches continues to grow, don't wait until it becomes a mountain of confusion. Contact us now, so we can help you protect your tomorrow. 

Sincerely, 

Kevin Young, Founder and CEO 
CDR-DATA   
Facebook Off Estimates by 80%? Oh Oh.   

Here's something to pass along to your marketing department. More specifically, to those in charge of your digital advertising. 

There has been a lot of concern, lately, as to the transparency, or lack thereof, of some of the major social media advertising vehicles. 

Here's an interesting article from Wall Street Journal that sheds some light on the subject.

You can read the articlehere.   
About CDR-DATA
 
CDR-Data applications are supported by products that, collectively, provide you with all the resources needed to 
effectively manage your communications and personnel expenses without having to add resources.

eCDR®: All the reporting options and flexibility needed to effectively manage and allocate telecommunications expense. Easy to use and customizable.  
 
eBill-Back®: Fast, accurate billing system 
for business centers, shared-tenant environments, and any business requiring bill back of end users. 
Call us or drop us an email: 

cdrinfo@cdrdata.com
 .Visit us atwww.cdrdata.com.  
   
  CDR-DATA 
mchin@cdrdata.com |http://cdrdata.com 
PO Box 41141 
Pasadena, CA 91114 

Wednesday, July 27, 2016



July 2016 Issue
IT and Millennials: Oil and Water? or Spark and Ignite? 


Okay, we'll state the obvious: millennials, or Gen Y, is now the largest generation in America. And they are pushing the technology envelope in ways we couldn't imagine even a decade ago. If you run an IT department, you are no doubt painfully aware of this.

So the question is: Are you paving the way with an infrastructure that can support this new tech savvy generation of workers? Or are you trying to hang onto the status quo as long as possible?

An interesting article in CIO.com discusses the millennial "shake-up" in workplaces throughout the U.S. as management struggles to get their arms around the new communications styles, the mobilized ways of working and the technology that enables it all.

Here are three key elements that stand out as consistently creating challenges for IT/Telecom when it comes to building a millennial communications model. If you can embrace the following on the front end, the back end processes should fall more evenly into place.

1. Legacy systems are out.

A joint survey, conducted by Microsoft and SurveyMonkey, targeted 1,000 millennials in the U.S. in an effort to learn what would help them to "thrive in the workplace". Ninety-three percent of those polled identified having up-to-date modern technology as one of the most critical aspects in the workplace.

2. Variety and choice are essential. 
 
Today there are plenty of tools and apps; many of which accomplish basically the same goals. But try to force a single corporate solution on younger employees and you may quickly come to wish you had taken the time to offer more options. Taking a one size fits all approach doesn't work for digital communications. Ironically, in this case, a single uniform communications method tends to isolate people, rather than facilitating integrated communications, like it did a couple decades ago.

3. Listening really will pay off.  

Before you invest in what you think is the next great platform, take the time up front to listen to your employees. Ask them what they need to improve their own job performance, and how they can be more productive. True, you may spend more on the front end to give people more choices, but you will avoid the hassle and waste of trying to please everyone with a set of watered down tools that no one, regardless of their age, will want to use.
 
The bottom line is that millennials, like any group of employees, want access to the best technology to do their jobs. And they will continue to push until they get it. But that's something IT folks have grown used to over the years. As soon as one piece of technology kicks in and runs smoothly, chances are it's already out of date.

Use the input of your millennials to keep pace. You may find that they are the spark that ignites innovation!

Kevin Young,
Founder, CEO/CDR-DATA 

Big Data or Small Data?  

We hear about Big Data all the time now; transactional data, behavioral data, data from devices and applications, and the list goes on.

But what about the data that is sitting right in front of you?

What are we talking about? Find out here.   
About CDR-DATA
CDR-Data applications are supported by products that, collectively, provide  you with all the resources needed to 
effectively manage your communications and personnel expenses without having to add resources.

eCDR®: All the reporting options and flexibility needed to effectively manage and allocate telecommunications expense. Easy to use and customizable.  
 
eBill-Back®: Fast, accurate telecommunications billing system for business centers, shared-tenant environments and any business requiring bill back of end users.

Call us or drop us an email:

cdrinfo@cdrdata.com
. Visit us at www.cdrdata.com.  
   
  CDR-DATA| | mchin@cdrdata.com | http://cdrdata.com
PO Box 41141
Pasadena, CA 91114
www.cdrdata.com

Wednesday, June 15, 2016



June 2016 Issue

What Will Productivity Look Like in 2020?  



Most managers will tell you that one of the things that drives them nuts is when an employee says "That's not my job." Or, "That's not in my job description".

It is a mentality that, thankfully, is becoming less prevalent; especially as technology continues to blur the lines between job functions, even rendering some obsolete. And, if you are still using old methods of measuring productivity, you may soon be changing those as well.
The Boston Consulting Group holds an annual breakfast, at which they bring together an assortment of thought leaders to discuss major issues, such as productivity, in the face of today's digital transformation; in other words, how technology and automation are changing the way we measure productivity.
What is amazing, of course, is the fact that we are now talking seriously about self-driving cars and robots, not as futuristic phenomena, but as deliverables! Of course, those technologies still lie on the outskirts of our day-to-day management lives. But things are changing. And, regardless of what business you are in, these changes are set to rock your world, in terms of your goals, your business plans and, most importantly, the kind of employees you hire.
Below is graphic created by the Future of Jobs Report, from the World Economic Forum. It's interesting in that it spotlights the shift in importance of the key employee attributes, known to link to higher productivity.

Note how "creativity" has moved from last place to third place. And, there are a few new ones added, such as "emotional intelligence". As for the demise of "quality control"; well maybe technology will have that covered by 2020.

You can look up what all these terms mean, but the point is that the business world is changing to one where creativity is highly valued and negotiation skills; well, maybe not so much.
The bottom line is that technology is rapidly changing the characteristics of what we deem an ideal employee. But the good news is that if employers can begin to hire people who, instead of moaning "That's not my job" can deploy technology to handle more rote tasks and use their creativity and emotional intelligence to help reach new business heights, then the old jobs of the past are really "Not anyone's job" anymore.
Are you ready to hire a new generation of young, tech-savvy workers to help you find creative new ways to solve a new generation of challenges? Let us know what you think. After all, we're all in this "brave new world" together!
-Kevin Young, CEO/Founder, CDR-Data

It's that time again!
The WANY / BC@50 Serviced Workspace Industry Golden Anniversary Educational Conference & Celebration Set For June 16-17. Click here for details.

CDR-DATA  Introduces Apogee at CCISDA!  



This year's CCISDA was fantastic! We were excited to launch our newest telemanagement product, Apogee.

For those who missed the conference, or just want more information on Apogee, you can read more about it here.   

Congrats
 to Winner of CDR-DATA Drawing at CCISDA!  

We are happy to announce that Paul Porter, Technology Manager for County of San Luis Obispo in California, is the winner of CDR-DATA's drawing at this year's CCISDA conference.

Congratulations, Paul!

What We Learned at GCUC Coworking Conference 


Whether or not you went to (or are familiar with) the annual GCUC conference, there was a lot of great insight and knowledge gained.
Read all about it here.

About CDR-DATA

CDR-Data applications are supported by products that, collectively, provide  you with all the resources needed to 
effectively manage your communications and personnel expenses without having to add resources.

eCDR®: All the reporting options and flexibility needed to effectively manage and allocate telecommunications expense. Easy to use and customizable.  
 
eBill-Back®: Fast, accurate telecommunications billing system for business centers, shared-tenant environments and any business requiring bill back of end users.
Call us or drop us an email: cdrinfo@cdrdata.com. Visit us at www.cdrdata.com.  
   
  CDR-DATA| | mchin@cdrdata.com | http://cdrdata.com
PO Box 41141
Pasadena, CA 91114

Tuesday, April 26, 2016



April 2016 Issue
Do You Remember These?  

Whether you are an old timer who (fondly or not so fondly) remembers "Ma Bell" or a newcomer to IT on your way to greatness; we combed the internet to find some old relics (we're talking about the machines, now) that we thought you'd enjoy.
Back in the day, businesses often referred to themselves as a ROLM shop or a Nortel shop. And, there were the Dimension folks too.
That's a Nortel Meridian switch off to the right; very popular in the 1980s. In those days you needed plenty of room in the back of your office to house one of these systems.

And there are still some out there chugging along. It goes without saying that this was back when "clouds" were puffy and white and words like "wireless" pertained primarily to transistor technology. A term like "VoIP" would have had people shaking their heads.
 

Then there were those stylish front office consoles. Do any of these look familiar? 


Now here's a questions for you. Does anyone out there remember the days before the fax machine as we know it today? Did you "Quip"? To send a single sheet via this early version of the fax machine would take about 10 minutes. But, hey, it was the 80's man!




We did actually have "live chat". It was called Telex, and it was the best way to avoid those outrageous overseas calls. Sort of a cross between a teletype and a phone. Some are still used today. Really.







And, yes, we finally got around to inventing a cell phone. What a blast to be able to speak to your friends on your way to their house! But those battery packs weighed a ton!








Then came the oh-so-stylish Palm Pilot with its screen and lots of confusing buttons; but it blew everything else out of the water.
And, as fate (and Steve Jobs) would have it, we finally got around to the iPhone, BYOD, and all the other great things that have changed our telecom world forever.
Don't remember any of this? Good. you have a long life ahead of you to rack up your own memories.
You'll no doubt be showing your kids and grandkids pictures of the iPhone 6 and saying "Believe it or not, this was considered a major innovation." And they will probably say "Wait a minute. You had to touch a screen?"

Now that we've had our stroll down memory lane, it might make sense to take stock of your own back room. What needs updating? Replacing? Whether you need help integrating old technology with new technology or are just eager to get control over the ever-mounting costs of telecom, contact us and we'll be glad to put our seasoned team of experts on the job for you.
-Kevin Young, CEO/Founder, CDR-Data
Are You Going to the all.gcuc Event? 
ABCN has joined alliances with gcuc for an exciting conference May 3rd through May 6th in LA. It's all about new ways of working that you don't want to miss!


Find out more here.  Hope to see you there! 
How Far Back Do You Want to Go? 
Want to dig a little deeper into the "dark ages" of telecom?


We found a great site that gives you a virtual tour of the early days of telecom. You can visit the site here.  Enjoy! 
About CDR-DATA
CDR-Data applications are supported by products that, collectively, provide  you with all the resources needed to 
effectively manage your communications and personnel expenses without having to add resources.

eCDR®: All the reporting options and flexibility needed to effectively manage and allocate telecommunications expense. Easy to use and customizable.  
 
eBill-Back®: Fast, accurate telecommunications billing system for business centers, shared-tenant environments and any business requiring bill back of end users.
Call us or drop us an email: cdrinfo@cdrdata.com. Visit us at www.cdrdata.com.  
   
  CDR-DATA| | mchin@cdrdata.com | http://cdrdata.com
PO Box 41141
Pasadena, CA 91114